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Telecom operators MTN and Airtel have confirmed the resumption of SIM-related services after a month-long disruption due to migration hitches at the National Identity Management Commission (NIMC) backend. Millions of subscribers across Nigeria were affected by the disruption, which prevented them from performing major SIM-related services.
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“SIM swaps have now resumed. We can confirm that NIMC services are fully operational and appreciate their support in the migration to a new platform for NIN verification services for the telecommunications industry,” MTN Nigeria stated in a post on its X handle
Airtel Nigeria also confirmed the resumption of services, stating, “The NIMC PORTAL is up and running. We regret earlier messages suggesting otherwise. We are sorry for the delay and are addressing the issue. We’ll update customers once resolved. We value our partnership with the NIMC and value your patience.
While Glo and 9mobile are yet to issue formal notice of restoration of SIM-related services, NIMC revealed via its official X handle that both MTN and Airtel’s services are up and running, stressing that SIM swap services have resumed across multiple networks.
Both MTN and Airtel have encouraged customers experiencing lingering delays to visit the nearest service centres for prompt assistance, while expressing gratitude for their patience during the downtime
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