Customers Threaten Mass Exit as Fresh Concerns Rock Nigerian Bank

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Nigerian bank customers have threatened to leave Providus Bank following reports of unauthorised access to their debit and payment cards.

Recall that last week, several Providus Bank customers raised concerns over unauthorised transactions carried out through their debit cards.

When ZINGTIE contacted Providus Bank’s Head of Corporate Communications, Dafe Ivwurie, on July 3, 2026, he said he would respond to the enquiries. However, more than a week later, no official response had been provided.

Similarly, the Head of Legal, Enforcement and Regulations at the Nigeria Data Protection Commission (NDPC), Babatunde Bamigboye, did not respond to enquiries on the matter.

The continued silence from Providus Bank has further heightened concerns among affected customers, many of whom alleged that millions of naira were withdrawn from their accounts without authorisation.

Reacting to the development, the President of the Bank Customers Association of Nigeria, Dr. Uju Ogunbunka, described the situation as unfortunate, saying customers should not bear the consequences of the bank’s alleged negligence.

He advised affected customers to report their complaints to the Central Bank of Nigeria (CBN) and, where necessary, consider moving to other financial institutions.

“Providus needs to find out what really happened and then take the necessary actions to close the gap. There is no need to play hide-and-seek with customers. Customers can exit the bank because there is a serious issue involving unauthorised card transactions.

“Customers should either exit the bank or take up the issue with the Central Bank of Nigeria. And if Providus is not doing anything positive to address the challenge, they should escalate it to the regulatory authorities,” he said in an interview on Thursday.

Hackers reportedly gained unauthorised access to the systems of Remita, Sterling Bank, Providus Bank and several other financial institutions in March.

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