Ibom Air clears air on viral video of altercation between crew, irate passenger

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In a statement released on Monday, Ibom Air provided details regarding the incident involving Ms. Comfort Emmanson and its cabin crew, which occurred shortly before a scheduled departure from Uyo.

According to the airline, Ms. Emmanson was asked to turn off her phone in accordance with established aviation safety rules. However, she refused to comply with the instruction until the Pilot-in-Command addressed the situation through an onboard announcement. A nearby passenger eventually powered off the phone on her behalf.

This interaction reportedly triggered an angry outburst from Ms. Emmanson, though the disturbance was eventually brought under control and the flight continued to Lagos without delay.

Upon landing, the airline said Ms. Emmanson stayed behind after other passengers had disembarked and confronted the Purser who had earlier addressed her conduct.

The statement in parts, “She walked up to the unsuspecting Purser, stepped on her, forcibly tore off her wig, removed her glasses and threw it to the floor, and used her footwear to assault her. She slapped her several times and when the other cabin crew member tried to intervene, she slapped her too. She then attempted to forcibly remove a fire extinguisher to use as a weapon, an act that could have damaged and grounded the aircraft.

“By this time, the Pilot-in-Command had alerted airport security. Before security could arrive, the Purser was seen on a viral video on the internet, preventing the passenger from leaving the aircraft until security arrived.

”The arrival of Ibom Air Security personnel, did not deter the passenger as she attacked them as well, lashing out violently at the security personnel. She was then restrained and removed from the aircraft by force. Even after disembarking, she continued to assault Ibom Air security personnel, and even slapped the ground supervisor.”

The airline confirmed that the passenger was escorted off the airport ramp by FAAN security personnel and subsequently handed over to the Nigerian Police for further action.

Ibom Air further disclosed that it has submitted a detailed report of the event to the Nigerian Civil Aviation Authority and has imposed a no-fly restriction on Ms. Emmanson, permanently barring her from boarding any of its flights.

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