Woman left shocked after visiting a hospital for a scan only to be told that she’s ‘dead’

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When a woman came up for a hospital scan and was informed by personnel that her records indicated she was already “dead,” the woman was taken aback.

After learning that Susan Johnson, a resident of Scarborough, had been dead for four months, workers at the Bridlington Hospital in Yorkshire left her “shaking by a leaf.”

The incident left Retired housekeeper Susan, 62, perplexed that her husband Bob had to bring her a strong cup of coffee to help her relax.

The mother-of-two told BBC News: ‘I gave them my letter and their first words were, “ooh you’re dead”.

‘I said, “pardon?”. I was in shock.

‘Then they put something on the computer so I could have the scan and then they just said, “bye” and that’s it.’

It’s unclear how the error occurred because Susan’s GP informed her that it had been corrected when she contacted them.

But the call taker at the Department for Work and Pensions (DWP) informed her that she was still listed as already dead on the system.

She was informed, “On the computer, you’re dead.” Susan then told her that since she was chatting on the phone, she couldn’t be dead.

Due to a mistake, Susan’s carer benefit for taking care of her crippled husband Bob was temporarily suspended; however, this has since been rectified.

After hearing the news, she claimed to have fully shut down and that no one was available to discuss the error with.

Scarborough Medical Group informed the BBC that Primary Care Support England (PCSE) had sent them an electronic directive on the “death.”

As Susan gets over her shock, she is focussing on her hobbies: knitting and gardening.

An NHS spokesperson said: ‘We are aware of an issue involving a civil death registration being incorrectly recorded against a patient’s medical record.

‘This was removed within 24 hours of it being reported to us in March 2023 and the patient was re-registered by their GP.

‘We would encourage the patient to contact us directly so we can explain further.’

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