FirstBank Introduces Advanced Facial Biometric Technology to enhance Customer Satisfaction

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FirstBank has upgraded its mobile banking application, FirstMobile, with advanced facial biometric technology, providing customers with a seamless, secure, and efficient digital banking experience. The new features include facial recognition sign-up and activation, as well as virtual credit cards for secure online shopping.

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According to Chukwuma Ezirim, Group Executive, E-Business and Retail Products Division, FirstBank, “With these new services now live on FirstMobile, we are confident that we will significantly enhance our customers’ digital experience.” He added, “FirstBank is committed to innovation and to delighting our customers by making transactions stress-free and highly convenient.

The bank’s goal is to offer cutting-edge solutions that make banking simpler, faster, and more accessible. Ezirim emphasized, “We understand the importance of keeping up with the evolving digital landscape, and we are dedicated to offering solutions that make banking simpler, faster, and more accessible.”

The new features cater to diverse customer needs, including new users, diaspora customers without cards, and those experiencing card verification issues. FirstBank stated, “This feature will provide seamless access to essential banking services, such as fund transfers and bill payments, ensuring swift, reliable, and convenient transaction processing for all users.”

With this upgrade, FirstBank aims to enhance customer satisfaction and build long-lasting relationships

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