Keystone Bank Limited has been recognised for its outstanding contributions to service excellence, taking home the Best in Customer Experience award at the 14th edition of the West Africa Innovation Awards in Lagos. The prestigious ceremony celebrates brands and professionals that exemplify excellence, creativity, and innovation across West Africa.
The bank’s commitment to delivering cutting-edge financial solutions and world-class customer service earned it this distinction. According to the organisers, the bank’s investments in digital transformation, customer feedback, and staff training have significantly enhanced it’s service delivery and customer satisfaction.
Mr Bukola Fodeke, Group Head of Service Management at Keystone Bank, received the award on behalf of the bank. “At Keystone Bank, we’re driven by a relentless passion to put our customers first,” he said. “This award reminds us that innovation and service excellence combine to create a truly exceptional customer experience.
Fodeke dedicated the recognition to the bank’s customers and staff, emphasizing the bank’s commitment to sustaining high standards and evolving to meet customers’ changing needs. “We’ll continue to strengthen our customer relationships, expand access to inclusive banking solutions, and leverage technology to empower and delight our customers,” he added. “Our goal is to be the bank of choice for individuals and businesses seeking reliability, innovation, and exceptional service.”
This recognition solidifies Keystone Bank’s position as a leader in customer-centric banking and it’s role in shaping the future of financial services in West Africa.
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