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Stanbic IBTC Pension Managers, a leading pension fund administration firm, has reintroduced self-service channels to provide customers with an innovative way to manage their pension accounts effortlessly.

According to the firm, this service reaffirms its commitment to enhancing customer experience. The self-service options provide easy access to pension management services, allowing customers to take control of their accounts.

One of the self-service channels is the MyPension Portal, which offers a user-friendly platform for customers to manage their pension details. The portal allows for easy updates of personal information, requests for reference letters, and the ability to switch between investment funds. Customers can also access and request statements at any time, relieving them of unnecessary stress and paperwork.

In addition to the portal, the Stanbic IBTC Pension Managers module on the mobile app enables users to view their pension account balance, track contributions and investment performance, monitor recent transactions, and receive alerts for important pension account updates. Customers can also access services via SMS using a short code.

Chief Executive, Stanbic IBTC Pension Managers, Olumide Oyetan, said, “By getting acquainted with and utilising these options to their fullest, customers can enjoy the benefits of flexibility and independence.”

Oyetan further underscored the firm’s commitment to leveraging technology to improve pension management for customers, ensuring the availability of the self-service channels 24/7. 

“These self-service channels empower customers to take control of their experience as we aim to meet and exceed their expectations through these user-friendly platforms,” Oyetan said.

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