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The Nigerian Communications Commission has reassured Nigerians that ongoing investments and regulatory measures in the telecommunications sector are beginning to yield improvements in service quality across the country.

In a statement issued by the Commission’s Head of Public Affairs, Nnenna Ukoha, the NCC acknowledged growing public concerns over poor call quality, slow internet speeds, unstable data services and frequent network disruptions affecting consumers in different parts of the country.

The Commission stressed that telecommunications services have become essential for business, education, healthcare and everyday communication, insisting that consumers deserve reliable services and value for their money.

According to the NCC, improving Quality of Service has remained a major regulatory priority over the last two years, with increased monitoring of Mobile Network Operators, Internet Service Providers and Tower Companies to address structural challenges affecting service delivery.

The Commission disclosed that telecom operators made substantial investments in infrastructure upgrades in 2025, with Mobile Network Operators investing over N2.13 trillion, while Tower Companies committed an additional N373.8 billion toward network expansion and modernisation projects nationwide.

It noted that the investments led to the addition and upgrade of more than 2,800 telecom sites, including the deployment of faster 4G and 5G services, expansion of fibre backhaul and increased network capacity in both urban and underserved communities.

The NCC further revealed that expansion efforts are continuing in 2026, with operators pledging to deploy and upgrade over 12,000 additional sites during the year.

The Commission added that nearly 3,000 sites have already been completed alongside the rollout of more than 730 new 5G sites across 27 states.

The NCC also highlighted its efforts to improve spectrum efficiency through the reallocation and restructuring of unused radio spectrum among major operators to boost network performance and service quality.

According to the Commission, recent Quality of Service assessments indicate gradual improvements in network coverage, capacity and internet download speeds.

It stated that 4G penetration increased from 45 percent in January 2024 to 54 percent currently, while median download speeds rose from 16.5Mbps to 20Mbps.

However, the regulator admitted that some areas still experience poor service quality, congestion and unstable connectivity, stressing that operators must accelerate improvement efforts.

The Commission also identified external factors affecting network performance, including vandalism, theft of telecommunications infrastructure, frequent fibre cuts and power-related disruptions.

It revealed that more than 27,000 preventable fibre-cut incidents were recorded in 2025 alone, mostly linked to road construction activities and vandalism, directly affecting network availability and consumer experience.

To address the challenge, the NCC said it is collaborating with the Office of the National Security Adviser and other stakeholders to implement the Presidential Order on Critical National Information Infrastructure and combat criminal activities involving telecom equipment theft.

The Commission further stated that operators are now mandated to promptly inform consumers during major service outages and restore services within approved timelines.

It added that outage reports are currently being documented through its Major Network Outages Reporting Portal.

The NCC reiterated that enforcement of the Quality of Service Regulations 2024 began in November 2025, warning that operators who fail to meet expected service standards would face regulatory sanctions, including consumer compensation measures and additional investment obligations.

The Commission urged federal, state and local governments, as well as host communities, to support efforts aimed at protecting telecommunications infrastructure and creating a conducive environment for continued investment in the sector.

“The expectation is unequivocal: the industry is now required to provide tangible enhancements, and the Commission will persist in enforcing compliance for the benefit of consumers and the broader economy,” the statement further noted.

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